When it comes to running a business, establishing your authority within your chosen industry is imperative. Whether you’re joining an industry with a different spin on a classic product or service, or are bringing something fresh to the market, becoming established and successful is undeniably the end game for any business. Authority is unanimously a key metric for success across all business sectors, and becoming a trusted and highly-esteemed source within your chosen industry will undeniably reflect favourably upon your revenue, reputation and success.
So we understand that in order to take your business to the next level, you need to work on becoming established within your business sector, but how do you make that happen? Here are our top tips for cementing yourself as an authority in your industry.
1. Be committed
To build an authoritative presence takes time. Understand that your journey will not be straightforward, will require significant commitment and will not happen instantly. Commitment to your industry and your path towards authority will not only be beneficial to your business growth, but will also be evident to your peers and your customers too, helping to build trust.
2. Do your research
Established individuals achieve their reputation by learning. Your chosen industry may well be your professional playground, but it is consistent and thorough research that will help for you to cement yourself as an authoritative figure. Know what your competitors are doing, understand their strengths and weaknesses. Understand what the media is saying about your industry. Stay on top of any new developments within your business sector, connect with peers and like-minded individuals that you can learn from. Whether you offer one product or an inventory full, understanding the depth of your industry and its trends and current situation in the market will help you to become established.
3. Find your USP
What is it that makes your brand special? You need to identify it, own it and communicate it to your customers. Perhaps you offer an innovative twist on a classic service? Maybe customised packages for your customers is your unique selling point. Alternatively, is it your customer service that sets you apart? You need not be offering something completely know, just to understand what makes your brand tick and why it’s beneficial to your customers. Once your USP is engrained within your brand identity, you have a more focused and targeted area to focus your expertise around.
4. Branding is everything
Your brand is your most powerful tool when it comes to gaining recognition and establishing yourself within any industry. You need branding that stands out, that represents your company and perfectly communicates the message that you wish to portray to your potential customers. Branding comes down to so much more than the visual element of building a brand, though of course this is an incredibly important part of it. Branding will enable consumers to understand what your company is about and what services you offer, which in turn helps to build a reputation and authority within your industry. It will distinguish you from your competitors and help to build trust among your audience. Choosing branding that is visually strong, uniform across all platforms associated with your business both on and offline, embodies your brand message and USP and is consistently communicated will help you to become established in your industry.
5. Customer service is your best tool
True success for any business is when you are established as an authority amongst your customers. Communication and engagement with your customer base is absolutely key, and focusing on customer service is one of the most important elements of brand building regardless of which business sector you’re working in. Making sure your customers feel valued, have any questions or queries answered, are educated in your industry with information you provide on your website and through any communication and ensuring any interaction they might have with you is positive are all ways of building that establishment. Complaints can be turned into positive interactions when met with listening, solutions and sympathy for your customers. Engaging with them regularly will help to ensure that they have only positive things to say about your brand. Not only that, but dealing with your customers in a professional and excellent manner on a public forum like social media will put your brand in a favourable light to any new customers who might be doing their research before investing in your product or service. Your customers can be your most powerful advocates, so be sure not to waste this opportunity.
6. Set a standard for excellence
Understand what it is that you want to offer your customers, your peers and your future clients through your branding and set a standard for excellence that is echoed across the business. Embody your standard in everything that you do, ensure all staff members are passionate about the level of excellence your business strives to achieve and don’t be afraid of communicating what it is that your business does to ensure that you’re above and beyond.
7. Engage with your audience
Becoming established within an industry means that you’re seen as an authority for your business sector. This means having the know-how and vocally portraying it so that others understand your level of knowledge for your industry. Engage with your audience as often as possible through as many platforms as you can. Reply to their comments on social media, present your own thoughts and views or any relevant information that you’re aware of. Use your platform to profess your expertise and work on establishing yourself. Comment on posts made by peers in your industry, build a network and don’t be scared to share your thoughts. The more you put yourself out there, the more your reputation will lift within your industry.
8. Build trust
Authority and trust are two things which go completely hand in hand. You cannot become established without trust behind you, and building trust amongst your peers, your customers and indeed projecting the concept of trust to any new customers will help you to become established. You need to be transparent with your customers, be completely understanding of what your customers are looking for and ensuring you can provide it, as well as meeting any demands and managing any mishaps in a professional manner. Engaging with your customers, reassuring them and finally, providing the service that you’ve promised, is an essential way to build trust, and a clear path to repeat business.
Following these steps, being committed and consistent will help you to establish yourself within your industry, no matter what it is. Be prepared to go on a journey towards authority, and one which might not necessarily be straightforward. However, believing in your brand, communicating your message and sticking to a standard, as well as asserting yourself will all help you to become established and enjoy success, no matter what your business is.Return back to Knowledge